GP Zone Staff Zone

Policies and procedures

NHS Kernow has a number of strategies, policies, guidance, procedures, protocols and leaflets to help guide its staff and those people with an interest to do things in a way that is open, transparent, safe, legal and consistent. The collective name for these is ‘corporate documents’. Many of the policies are available via our website or upon application.


Click here to view policies or to search for policies, click here.


  • Strategy – A strategy is a high-level, long-term plan of action, usually covering three to five years to achieve a particular goal in relation to the strategic aims of NHS Kernow.
  • Policy – A policy is a specific and enforceable set of principles or rules which have been formally agreed and which are used as a basis for decision-making. They set out the overall aims and objectives in a particular area and explain ‘what we will do’ and ‘how we will do it’.
  • Guidelines, including management guidance notes from Human Resources – documents setting out a preferred method of operation.  Usually based on guidance published by national or external agencies using current evidence.  A guideline allows for informed decision making concerning the appropriate course of action to take.  Other methods are not prohibited but a reason for deviation from guidance should be fully justifiable and approval by line management sought.  
  • Procedures –A procedure stipulates the practice required and the action to be taken to implement a policy.  It is usually a set of detailed step by step instructions that describe the appropriate method for carrying out tasks or activities to achieve a stated outcome to the highest possible standards and to ensure efficiency, consistency and safety
  • Protocols – A protocol is a formal set of procedures that must be followed in order to achieve specific outcomes or for the management of a specific condition or situation. Protocols define and restrict what must happen under particular circumstance, with no flexibility, in contrast to a guideline where there is a little constraint.
  • Leaflets – can be documents that publicise a service or similar to the public and/or staff.
You must login, in order to leave comments on this page.
Go to login page.