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NHS Kernow’s website closed on 30 June 2022. Visit the NHS Cornwall and Isles of Scilly Integrated Care Board website for information about our health and care services.

Our principles

There are some important principles that every NHS organisation works to uphold. You can find out more about each of them on this page.

Our vision and values

Our mission

To enable people to improve their health and wellbeing so that they have less need of health and care services. When they do need care we will make sure services are safe and effective and delivered in ways that improve people’s experiences and outcomes.

Our vision

Our vision is of a future where more people are supported to live the lives they want. In their communities, with care and support services provided around the needs of people, that are safe and sustainable for future generations.

Our values and what we believe in


  • believe in being honest
  • want to be innovative, agile and brave
  • are passionate about making a difference to people’s lives
  • believe in strong relationships and supporting champions
  • will listen to people to understand their needs

Our aims

  1. Improve health and wellbeing.
  2. Improve experience of care.
  3. Reduce the cost of care and support.

The NHS Constitution

The NHS Constitution is a Department of Health and Social care document. It sets out the principles and values of the NHS in England. It explains the rights of patients, public and staff, what the NHS has committed to achieve and the responsibilities of the public, patients and staff. Since 1 April 2009 all NHS organisations have been required to have regard to the NHS Constitution in everything we do.

NHS Kernow’s constitution

NHS Kernow’s constitution (PDF, 1 MB) is an important document that details how we will conduct our business as the statutory body for commissioning in Cornwall and the Isles of Scilly.

It shows:

  • how we involve people and organisations in our work
  • how we procure and commission services
  • our financial management procedures
  • how our GP members work with us

It also sets out which GP practices are members and the structure and role of our committees and groups.

If you have a question about the constitution, email our corporate governance team.

Nolan principles

The 7 principles of public life (also known as the Nolan principles) set out the ethical standards that people working in the public sector are expected to follow. They were identified by the Nolan Committee in their first report on standards in public life in May 1995.

We actively encourage and strive to follow the principles. All members of NHS Kernow have agreed to adhere to these principles by working within the terms of our constitution which promotes these principles.

Raising a concern (whistleblowing)

Speaking up about any concern at work is important. In fact, it is vital because it will help NHS Kernow to keep improving services for patients and the working environment for colleagues. Senior leaders and our Governing Body are committed to an open and honest culture. Any colleague who wishes to raise a concern will be fully supported.

Whistleblowing is the term used when a worker contacts on organisation with a concern about the organisation and its services. The concern will typically, although not always, be regarding something they have witnessed at work.

If you would like to raise a concern to NHS Kernow, please contact our freedom to speak up guardians:

  • Emma Goudge, head of people and organisational development: email Emma or call 07881 804925.
  • Trudy Corsellis, interim director of corporate affairs: email Trudy or call 07881 804867.

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