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Policies and procedures

NHS Kernow has a number of strategies, policies and other procedural documents to help guide our staff and people with an interest to do things in a way that is open, transparent, safe, legal and consistent. Many of these are available via our website or upon application.
Document library
Our document library provides access to approved documents such as policies, protocols, guidelines and strategies. You can use the document library to search for documents using the links below.



A high-level, long-term plan of action. Usually covering 3 to 5 years to achieve a particular goal in relation to the strategic aims of NHS Kernow.


A specific and enforceable set of principles or rules that define conduct by NHS Kernow members and employees. Often outlining best practice or statutory requirements.


Includes management guidance notes from HR and documents setting out a preferred method of operation. These are usually based on guidance published by national or external agencies using current evidence. A guideline allows for informed decision making concerning the appropriate course of action to take. Other methods are not prohibited but a reason for deviation from guidance should be fully justifiable and approval by line management sought.

Protocols and procedures

Stipulate the practice required and the action to be taken to implement a policy. They are usually a set of detailed step by step instructions that describe the appropriate method for carrying out tasks or activities. They help achieve a stated outcome to the highest possible standards and to ensure efficiency, consistency and safety.

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