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Be alert to Test and Trace potential scam

People are being advised to be on the lookout for possible scams related to the Test and Trace service, which launched on the 28 May to help control the COVID-19 virus. There may be attempts by scammers to try to use the same methods as the Test and Trace to obtain personal information.
People will be alerted by the NHS Test and Trace service if they have been in close contact with someone who has tested positive for coronavirus.

What contact tracers will ask

  • Call from 0300 013 5000.
  • Send text messages from ‘NHS’.
  • Ask people to log into the NHS test and trace contact-tracing website.
  • For your full name and date of birth to confirm identity, and postcode to offer support while self-isolating.
  • About the coronavirus symptoms.
  • You to provide the name, telephone number and/or email address of anyone they have had close contact with in the two days prior to symptoms starting.
  • If anyone they have been in contact with is under 18 or lives outside of England.

What contract tracers will not ask

  • For bank details, or payments.
  • For details of any other accounts, such as social media.
  • Set up a password or PIN over the phone.
  • To call a premium rate number, such as those starting 09 or 087.
Added on 4 June 2020, in News - Coronavirus

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