The survey, which launched on Monday 10 August 2020, should take no more than 15 minutes to complete, and includes questions such as:
- which changes to GP and/or pharmacy services during the pandemic have worked well and which changes have not worked well, and why?
- have you been unable to access GP and/or pharmacy services during the pandemic for any reason?
- have you purposely avoided contacting or attending GP and/or pharmacy services during the pandemic and if so, what are your concerns?
GP Iain Chorlton, NHS Kernow chairman, said: “Since the start of the pandemic my practice and practices across the county have been offering services in a different way. Some of these changes have included telephone triage and video appointments which have meant that we can see patients safely and quickly during the outbreak.
“Your feedback will help us to better understand what has worked well for people and where improvements can be made.”
The survey is also available in paper and easy read format by emailing firstname.lastname@example.org or calling 07788 492652. Anyone under the age of 16 will need to seek permission from a parent or carer to take part in this survey. The deadline for the survey is 18 September 2020.