Emergency department and MIU waiting times

Coronavirus (COVID-19)

If you have coronavirus symptoms and need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.

If you have symptoms of coronavirus (a high temperature, a new, continuous cough or a loss/change in sense of smell or taste), use the 111 coronavirus service.

Do you need urgent NHS care? Contact NHS 111

There’s a new system in Cornwall if you need urgent – but not emergency – care. Just contact NHS 111 by phone or online at any time of day or night, to find out where you should go and when.

If needed, expert clinicians will arrange for you to be seen at the emergency department (ED) or at our range of other treatment units.

Please don’t just turn up, as you may be directed elsewhere or have to wait longer.

This is a new way of accessing urgent care in Cornwall, to make sure everyone stays as safe as possible during the pandemic

It will help the NHS manage the flow of patients when capacity in waiting rooms is much smaller than before, to maintain distancing and reduce the risk of infection

It means you will get the right treatment, more quickly - and probably closer to home as well

And if you’re a visitor to Cornwall, you don’t need to look up details of NHS services if you need urgent treatment – just phone 111 or go online at 111.nhs.uk

Arrangements have not changed for people with serious or life-threatening illnesses or injuries. Please continue to dial 999 as before.

Waiting times

NHSquicker – the app which helps you spend less time waiting for treatment for a minor injury or illness

NHSquicker is a free app which provides live waiting and travel times for NHS services providing urgent care across Devon and Cornwall. NHSquicker provides information about the healthcare services available to you based on your location, helping you to choose the right service and spend less time waiting.

The combined travel and waiting times estimate how long it will take you to be seen by each service. Our emergency departments are busy, and often for a minor injury, you could be seen quicker elsewhere.

Please remember to always ring 999 in a life-threatening emergency.

You can also use the app to find information about minor injuries units, emergency departments, pharmacies, dentists, opticians, sexual health and GP surgeries.

If you are not sure where to go, you can dial 111 and they will direct you to the most appropriate place for your needs.

The information feed is provided by Northern Devon Healthcare NHS Trust (NDHT), Plymouth Hospitals NHS Trust, Royal Cornwall Hospitals NHS Trust (RCHT), Royal Devon and Exeter NHS Foundation Trust (RD&E), South Western Ambulance Service NHS Foundation Trust (SWASFT), Torbay and South Devon NHS Foundation Trust (TSDFT) and Claremont Medical Practice.