eConsult

eConsult is a free, online service for patients to virtually ask their GP practice questions about health symptoms, conditions, or treatments, from anywhere. Photographs of your condition can also be sent to your GP practice.

Who and how can I access eConsult?

Most GP practices across Cornwall and Isles of Scilly offer this service to their registered patients. You will need access to the internet, or know someone who has, to be able to use it.

eConsult is available on your practice website or through the NHS App.

For those accessing through the NHS App please follow the steps below

  1. Login to the NHS App.
  2. Click on the advice section.
  3. Click on ask your GP for advice.

Using the NHS app will pre-populate your demographic data for a quicker consultation.

If you are not sure if your practice has eConsult, visit the eConsult website and enter your practice details to check.

When should I use it?

If you require a response within 48 hours, please do not use eConsult.

You can use this service for things like:

  • sick notes
  • GP letters
  • prescription requests
  • conditions which concern you but do not require an urgent response

When can I expect a response from my GP practice?

An enquiry about a health condition will be responded to by the end of the next working day.

An enquiry for an administrative request such as sick notes or GP letters will be responded to within 72 hours of receipt.

If you do not receive a response within the periods set out above, please do not submit another enquiry. Please either wait for contact from your GP or phone your GP referring to your enquiry.

Why should I use eConsult?

It provides you with the ability to tell your GP practice your problem without needing to phone your practice. That saves you time on the phone and allows the practice to focus on urgent patient enquiries.

Process

  1. Patient completes eConsult.
  2. Practice reviews eConsult.
  3. Practice contacts patients within 48 or 72 hours.

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