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NHS Kernow’s website closed on 30 June 2022. Visit the NHS Cornwall and Isles of Scilly Integrated Care Board website for information about our health and care services.

Online consultations

Online consultations are a free online service for patients to virtually ask their GP practice questions about health symptoms, conditions, or treatments, from anywhere. Photographs of your condition can also be sent to your GP practice.

Who and how can I access online consultations?

All GP practices across Cornwall and Isles of Scilly offer this service to their registered patients. You will need access to the internet, or know someone who has, to be able to use it.

Online consultations are available via your practice website and some through the NHS App.

If you are accessing online consultations through the NHS App, please follow the steps below:

  1. Login to the NHS App.
  2. Click on the advice section.
  3. Click on ask your GP for advice.

Using the NHS app will pre-populate your demographic data for a quicker consultation.

When should I use it?

If you need a response within 48 to 72 hours, please check your practice website for the hours of use of their online consultation provider.

You can use this service for things like:

  • sick notes
  • GP letters
  • prescription requests
  • conditions which concern you but do not require an urgent response

When can I expect a response from my GP practice?

An enquiry about a health condition will be acknowledged within 48 to 72 hours.

An enquiry for an administrative request, such as sick notes or GP letters, will be responded to within 72 hours.

If you do not receive a response within the timescales above, please do not submit another enquiry. Please wait for your GP to contact you or phone your GP and ask about your enquiry.

Why should I use online consultations?

They provide you with the ability to tell your GP practice your problem without needing to phone your practice. Saving you time on the phone and allowing your GP practice to focus on urgent patient enquiries.


  1. Patient completes online consultation.
  2. Practice reviews online consultation.
  3. Practice contacts patients within timescales above.

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