GP Zone

NHS Accessible Information Standard

Accessible -info

The Accessible Information Standard is a way of ensuring that the NHS and adult social care is meeting people’s communication needs. The Standard seeks to make information easy to understand and available in different formats where people need this.

Aim of the Standard

The aim of the Accessible Information Standard is to ensure that people’s communication needs are known and met.

The Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need. This information should be accessible for patients, service users, parents and carers.

How we can meet people’s needs

  • Ask people if they have any information or communication needs, and find out how to meet their needs
  • Record those needs in a set way
  • Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met
  • Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  • Make sure that people get information in an accessible way and communication support if they need it. 

Accessible Communications Symbol

Easy Read Logo

The Accessible Communications Symbol has been developed by NHS partners, Cornwall Council and voluntary groups. It is designed to be an easy to understand method of letting people know they can request information in a different format to meet their needs. It will be displayed on printed information produced by these organisations and added to existing material as it is reprinted.

The symbol shows examples of formats and help available, including audio files, Braille, DVDs, Easy-Read and foreign languages. It also provides the relevant contact details for people to submit requests.

It is hoped more and more organisations will start using the symbol, making it easily recognisable to anyone with communication difficulties throughout the county. 

The symbol is just one of the actions from the multi-agency Accessible Communications Group that meets four times a year to discuss ways of helping those with communication difficulties and implement county-wide standards. All partners are committed to improving communications and access to information for everyone living in Cornwall.

To download the symbol, please click the links below.

Illustrator files 
JPG files 
PNG files