Information governance

In this section, you can find information on our information governance procedures including how to obtain information held about you (subject access request) or the organisation (freedom of information requests) and our privacy notice explaining what information we gather, why and how we use it.

Raising a concern (whistleblowing)

Speaking up about any concern at work is important. In fact, it’s vital because it will help NHS Kernow to keep improving services for patients and the working environment for colleagues. Senior leaders and our Governing Body are committed to an open and honest culture. Any colleague who wishes to raise a concern will be fully supported.

Whistleblowing is the term used when a worker contacts on organisation with a concern about the organisation and its services. The concern will typically, although not always, be regarding something they have witnessed at work.

If you would like to raise a concern to NHS Kernow, please contact one of our freedom to speak up guardians:

  • Emma Goudge, head of people and organisational development: Email or call 07881 804925.
  • Trudy Corsellis, interim director of corporate affairs: Email or call 07881 804867.

Visitors to our website

When someone visits our website, we collect standard internet log information and details of behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. This information is held securely and only used for the purposes provided. It will not be sold or given to another organisation without consent

We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personal identifiable information through our website, we will make it clear when we collect the personal information and will explain what we intend to do with it.

Contact the data protection officer

The deputy director of corporate governance is our data protection officer. For more information email

What do you know about cyber security?
Cyber security refers to technologies, processes and practices designed to protect networks, computers, programs and data from attack, damage or unauthorised access.


Supplementary privacy note on COVID-19

This notice describes how we may use your information to protect you and others during the COVID-19 outbreak. It supplements our main privacy notice (PDF, 415 KB).

The health and social care system is facing significant pressures due to the COVID-19 outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations.

Existing law which allows confidential patient information to be used and shared appropriately and lawfully in a public health emergency is being used during this outbreak. Using this law the Secretary of State has required NHS Digital; NHS England and Improvement; arms length bodies (such as Public Health England); local authorities; health organisations and GPs to share confidential patient information to respond to the COVID-19 outbreak. Any information used or shared during the COVID-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data. Further information is available on

During this period of emergency, opt-outs will not generally apply to the data used to support the COVID-19 outbreak, due to the public interest in sharing information. This includes national data opt-outs. However in relation to the summary care record, existing choices will be respected. Where data is used and shared under these laws your right to have personal data erased will also not apply. It may also take us longer to respond to subject access requests, freedom of information requests and new opt-out requests whilst we focus our efforts on responding to the outbreak.

In order to look after your health and care needs we may share your confidential patient information including health and care records with clinical and non-clinical staff in other health and care providers, for example neighbouring GP practices, hospitals and NHS 111. We may also use the details we have to send public health messages to you, either by phone, text or email. Cornwall and Isles of Scilly Health and Care Partnership are responding to the COVID-19 pandemic to provide real-time, live reporting functionality across public health, adult social care, primary care, community and acute services, together with support and voluntary services.

During this period of emergency we may offer you a consultation via telephone or video-conferencing. By accepting the invitation and entering the consultation you are consenting to this. Your personal/confidential patient information will be safeguarded in the same way it would with any other consultation.

We will also be required to share personal/confidential patient information with health and care organisations and other bodies engaged in disease surveillance for the purposes of protecting public health, providing healthcare services to the public and monitoring and managing the outbreak. Read further information about how health and care data is being used and shared by other NHS and social care organisations in a variety of ways to support the COVID-19 response.

NHS England and Improvement and NHSX have developed a single, secure store to gather data from across the health and care system to inform the COVID-19 response. This includes data already collected by NHS England and Improvement, Public Health England and NHS Digital. New data will include 999 call data, data about hospital occupancy and emergency department capacity data as well as data provided by patients themselves. All the data held in the platform is subject to strict controls that meet the requirements of data protection legislation.

In such circumstances where you tell us you’re experiencing COVID-19 symptoms we may need to collect specific health data about you. Where we need to do so, we will not collect more information than we require and we will ensure that any information collected is treated with the appropriate safeguards.

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