The Freedom of Information Act 2000 gives a right of access to all types of recorded information held by public bodies, like the NHS. Some exemptions apply which means that you may not be able to access all information. The act lists exemptions to protect personal information and limit the burden on public authorities. However, the intention of the act is to promote openness, transparency and accountability.
The act does not give people access to their own personal data, such as their health records or credit reference file. If you want to see information that we hold about you, please make a subject access request.
Anyone has the right to make a request for information held by us. You do not have to say why you want the information and you are free to use it for your own purposes. This includes any non-commercial research you are doing and for news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder.
Information released by NHS Kernow may be reused under the Open Government Licence. For more information, please email our FOI team.
Before you make a request, it may help to consider the following.
Email Cornwall Council or telephone 0300 1234 100 if you need to make a request about these services.
Requests must be made in writing or email other than in exceptional circumstances. All requests must include the full name and address for correspondence and a description of the information you need. You can say what format you prefer to receive the information in, for example on paper or electronically.
You can email your request or write to us.
Freedom of information officer
NHS Kernow Clinical Commissioning Group
Room 210 Cornwall Council offices, 39 Penwinnick Road, St Austell PL25 5DR
We normally acknowledge the request within 3 working days and respond within 20 working days. This is subject to conditions and exemptions.
Where information is available on our disclosure log, publication scheme or website, it will be provided free of charge. If you are accessing documents on our website, the only charge that will apply is those those charged by your internet service provider. We will not usually charge for providing hard copies of information but may charge for copying onto other media, such as CDs or hard drives.
If a fee is payable, a fees notice will be issued to you, and you will need to pay before we can deal with your request.
We will provide you with the information requested unless there is a good reason for not doing so. If this is the case, we will tell why we have declined your request. You can ask us to reconsider if you do not agree with our decision. If the request is still declined, you can ask the Information Commission’s Office to review the decision.
We are not obliged to comply with vexatious, repeated, or similar requests from the same person, other than at reasonable intervals.
If you are unhappy with our refusal, you should complain to NHS Kernow. If you continue to be dissatisfied, you can appeal to the Information Commissioner. They will investigate the case and either agree with NHS Kernow’s decision or decide the information must be disclosed.
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone 0303 123 1113