The Freedom of Information (FOI) Act 2000 gives a general right of access to all types of recorded information held by public bodies. Full rights of access were granted in January 2005. Some exemptions do apply which mean you may not be able to access all information. The FOI Act lists exemptions designed to protect personal information and to limit the burden on public authorities however the intention of the FOI Act is to promote openness, transparency and accountability.
It does not give people access to their own personal data (information about themselves) such as their health records or credit reference file. If a member of the public wants to see information that a public authority holds about them, they should make a subject access request under the Data Protection Act 2018.
Anyone has the right to make a request for information held by a public authority. You do not have to say why you want the information and you are free to use it for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, would require the permission of the copyright holder.
Information released by NHS Kernow under the FOI Act may be reused under the Open Government Licence. For more information please email email@example.com.
Before you make a request, it may help to consider the following.
Requests made under the Freedom of Information Act must be made in writing (or via email) other than in very exceptional circumstances. Requests must include the full name and address for correspondence and a description of the information requested. You can say what format you prefer to receive the information in (for example on paper or electronically).
You can email your request to firstname.lastname@example.org or write to us:
Freedom of information officer, NHS Kernow, Sedgemoor Centre, St Austell PL25 5AS.
We will normally acknowledge the request within 3 working days and respond within 20 working days (subject to conditions and exemptions).
Where information is available via our disclosure log, publication scheme or website, it will generally be provided free of charge. If you are accessing documents via our website, the only charges that apply will be those levied by your internet service provider. We will not usually make a charge for providing hard copies of information, but may make a charge for copying onto other media.
If a fee is payable, a fees notice will be issued to you and you will be required to pay the fee before we can deal with your request.
We will provide you with the information requested unless there is a good reason for not doing so. If this is the case, we will tell you the reason for declining your request. If you do not agree with our decision, you can ask us to reconsider, and if the request is still declined, you can ask the Information Commission’s officer to review that decision.
We are not obliged to comply with vexatious, repeated or substantially similar requests from the same person, other than at reasonable intervals.
If you are unhappy with a refusal to disclose information you should firstly complain to NHS Kernow. If you continue to be dissatisfied with the response you can then appeal to the Information Commissioner who will investigate the case and either agree with NHS Kernow’s decision or decide that the information must be disclosed.
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone 0303 123 1113