Patient choice

You do not have a legal right to choice if you need urgent or emergency treatment or are:

• serving in the armed forces
• accessing maternity services
• detained under the Mental Health Act
• detained in or on temporary release from prison, in court, an immigration removal centre or a secure children’s home
• referred to high-security psychiatric services, or drug and alcohol misuse services provided by local authorities

You can also choose a clinical team led by a consultant or named healthcare professional, as long as that team provides the treatment you require.

Referral management services

Across Cornwall and the Isles of Scilly we have 2 referral management centres. They will, once they have received the referral letter from your GP, go through the choices available to you for your clinical needs. Once you have made an informed decision they will book an appointment for you and/or forward your details to your chosen provider/hospital.

You have the legal right to ask for your appointment to be moved to a different provider if you’re likely to wait longer than the maximum waiting time specified for your treatment. To request this you should contact your current hospital/provider. They will contact the referral management service who will investigate and offer you a range of suitable alternative hospitals or clinics that would be able to see you sooner.