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NHS Kernow’s website closed on 30 June 2022. Visit the NHS Cornwall and Isles of Scilly Integrated Care Board website for information about our health and care services.

Referral management service

It is essential that a patient’s experience of referrals is as streamlined and straightforward as possible.
For patients, the referral management service (RMS) are responsible for:

For GPs, the service:

  • acts as a training and education source for GPs and locums
  • supports the delivery of high quality first time referrals so that people are seen in the right place, at the right time, for their first outpatient appointment

The RMS also provides high quality and routine data to GP practices, commissioners and providers so that effective and efficient services can be commissioned based on evidence.

Cornwall and the Isles of Scilly

NHS Kernow’s RMS manages referrals from 50 GP practices. The RMS service helps GPs to make referrals to hospital consultants.

Our RMS call handlers also contact patients to discuss their choice of provider and book appointments at a time convenient to them.

Contact details

The service is open Monday to Friday, 8am to 5pm, excluding bank holidays. Call 01872 226700 or email the RMS team

Devon (for patients in east Cornwall)

NHS Kernow commissions Devon Referral Support Services to manage referrals for the 11 GP practices in east Cornwall. For more information, call 01752 398993.

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