COVID-19 GP and pharmacy services survey

NHS Kernow, working closely with our partners, developed a survey to ask people whether they had used GP or pharmacy services during the pandemic.

Why did we carry out the survey?

  • To better understand people’s experiences of GP and pharmacy services in Cornwall and Isles of Scilly during the pandemic.
  • To better understand what worked well and where improvements can be made.
  • To share people’s feedback with GP and pharmacy services commissioners and providers and NHS Kernow’s primary care and prescribing teams and other key stakeholders, to help inform how these services are delivered in future.

Foreword

We can all agree that the year of 2020 has been like no other.

As individuals and communities we have all had to adapt the way we do things and live our lives during what has been the biggest health crisis in our lifetimes.

Like all health and care services, GP and pharmacy services have also had to adapt how they operate as part of our response to help minimise the spread of COVID-19 and keep the people of Cornwall and the Isles of Scilly safe.

Staff have worked tirelessly in extremely challenging circumstances to ensure people can still access the care they need, when they need it, in the safest possible way for all, such as through digital or telephone consultations.

NHS Kernow, working closely with our partners, developed a survey to ask people whether they had used GP or pharmacy services during the pandemic. We asked which changes had worked well and which could be made better and how. We also wanted to understand why some people had avoided going to their GP or pharmacy.

The survey was launched on 7 August 2020 and closed on 18 September 2020.

In total 681 people took part in the survey. This report describes what people told us.

We will share this report across Cornwall and Isles of Scilly health and care system, in particular with GP and pharmacy services commissioners and providers. We will also share the report with other key stakeholders, including the Local Medical Committee and Local Pharmaceutical Committee.

We will listen to your feedback. In early 2021 we will agree some joint actions to take forward. These actions will enable us to build on what you told us is working well and review where you felt improvements could be made.

Thank you to all our partners who worked with us to develop and share the survey and also to NHS Kernow’s communications and engagement team for facilitating it.

We would like to say a particular thank you to all GP and pharmacy services staff for all that you have done and continue to do to care for everyone throughout this pandemic, and also to everyone who took the time to share your feedback with us and for all of your continued support.

Dr Iain Chorlton, GP and NHS Kernow Governing Body chair
Andrew Abbott, NHS Kernow director of primary care

The results

What happens next?

We will share this report and the findings across Cornwall and Isles of Scilly health and care system, in particular with GP and pharmacy services commissioners and providers. We will also share the report with other key stakeholders, including the Local Medical Committee and Local Pharmaceutical Committee.

We will listen to your feedback. In early 2021 we will agree some joint actions to take forward. These actions will enable us to build on what you told us is working well and review where you felt improvements could be made.

Thank you to all our partners who worked with us to develop and share the survey and also to NHS Kernow’s communications and engagement team for facilitating it.

We would like to say a particular thank you to all GP and pharmacy services staff for all that you have done and continue to do to care for everyone throughout this pandemic, and also to everyone who took the time to share your feedback with us and for all of your continued support.

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