This project has focused on the needs of local people and has been delivered in partnership with the community.
We had a group of more than 100 people who wanted to be kept informed of our discussions. These are people who use services, carers and staff as well as people from local organisations.
We call these people our ‘stakeholders.’ They have an important role to play. Out of this group 53 people attended our workshops. They represented 25 different organisations. Everyone worked together. We agreed how we would develop and evaluate options for the future use of Edward Hain Community Hospital.
Each time we held a workshop, about 35 people from the community stakeholder group came along. At each workshop they shared their views.
The stakeholder group included:
We agreed a plan at the start of the project to make sure we could involve people and collect their views.
We checked our plan with 1 person from West Cornwall HealthWatch and 1 member of the Citizen Advisory Panel (CAP) for the Cornwall and Isles of Scilly Health and Care Partnership.
As the project progressed, we updated and changed our plan.
We talked to lots of people because we wanted to make sure we received a range of views, ideas and feedback.
Then we shared information with more than 680 other people and organisations. They received this at each step of the process and have been able to share their thoughts with us.
The different groups and people that we spoke to are listed below.
The CAP provides an independent view and critical friendship on matters relating to health and care. People from this group helped us decide our evaluation process.
Made up of people who are registered with local GP practices. They have an interest in the services provided by GPs and local services. We went to meetings to tell people about this project and listen to their views. Some people from the PPG came to our workshops.
We told Healthwatch Cornwall about this project and how people could get involved. They helped us decide our evaluation process. They also helped us to tell people about this project.
People from this group attended local community groups and workshops to tell us people’s views and opinions. 1 person from this group was a member of our evaluation panel. We asked them to do this to make sure the views of the community were shared.
We have given regular updates to elected councillors and the scrutiny committee. We have done this to make sure councillors knew about the project, could take part and tell people what we were doing. The Scrutiny Committee has a role in overseeing how we are taking forward this work and engaging with local people to reach decisions that reflect the health and care needs of local people.
This is part of the national NHS. They checked we did everything we needed to.
A national organisation that advises on best practice for engagement and consultation. They helped to make sure we did everything we needed to do.
A group of independent clinicians. They checked our clinical decisions and helped us understand what is safe and appropriate.
People and teams who understand the community, its needs and how services can meet these.
All meeting minutes, papers and presentations have been shared and published on our website.
Up to date page with all meeting minutes and presentations. These include video tours of the hospital and interviews with stakeholders and clinicians.
Between April 2019 and August 2020, 717 people viewed the information. 265 people watched the video tour of the hospital.
We used Facebook and Twitter to ask people what they thought about our plans. 2,228 people have viewed our Facebook posts and 1,901 people have viewed our tweets.
Healthwatch Cornwall developed Ask Cornwall, a digital community platform. This has forums where people can talk about Edward Hain Community Hospital and services in Penwith.
We surveyed GPs at the start of the project to find out what they thought. We also had GPs at our workshops and clinical meetings.
We went to community networks, panels and groups such as town and parish councils. We also went to public forums to talk about the project and answer people’s questions and make sure they could tell us what they thought. There were 3 public drop-in sessions in St Ives, Penzance and St Just. These were held in the evening between 6.30pm and 8.30pm.
We held workshops so people could tell us what they thought and help to develop our ideas. About 35 people came to each workshop.
We told reporters about our work and kept them updated.
As well as the people on our community stakeholder group we had lots of nurses, doctors and therapists work with us.
People were happy that nurses, doctors and therapists worked with us. They felt this meant the process was based on people’s needs and the staff who look after them.
We have worked with the people on our community stakeholder group from the start. We have agreed together how to progress each piece of work to ensure the approach is thorough.
For example, people from health and social care, local councillors, West Cornwall Healthwatch, Edward Hain League of Friends, GP patient participation groups and interested community groups.
This set out what people needed, how they use services and the plans for future services.
These included what was important such as designing services based on local needs and putting people and their carers first.
This made sure everyone knew how to take part and how recommendations would be made.
We agreed what criteria were important and how to score them. There were 21 evaluation criteria. These covered things like quality, access, staff and money.
2 of the 13 who did this were people from the local community.
We asked if each option would meet people’s needs and provide effective services. In this way, we agreed the short-list.
Evaluated the 1 short-listed option. Reviewed the evaluation outcome and process.
The membership of the evaluation panel is below. This membership was agreed with the community stakeholder group.