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NHS Kernow’s website closed on 30 June 2022. Visit the NHS Cornwall and Isles of Scilly Integrated Care Board website for information about our health and care services.

Terms and conditions

Please read these terms and conditions carefully before you start to use this website (being website and all sections and pages). You may access and use this website if you agree to be legally bound by these terms and conditions set out here. If you do not agree to be legally bound by these terms and conditions please do not access and/or use this website.

About these terms

The entire contents of this website, and the individual articles, items, media files and assets published are owned by NHS Kernow, unless otherwise indicated.

This website is intended for use only by people who live in Cornwall and the Isles of Scilly. References to “we”, “our” and “us” mean the NHS in Cornwall and the Isles of Scilly unless otherwise stated. Services and arrangements may differ elsewhere in the United Kingdom.

If you have any queries in respect of your use of this website, contact our corporate governance team.

NHS Kernow Clinical Commissioning Group
Room 210, Cornwall Council offices,
39 Penwinnick Road, St Austell PL25 5DR

If you use the website on behalf of someone else:

  • these terms apply to your use
  • you are responsible for such access and use, including being responsible for compliance with these terms
  • you must, to the extent possible, make the person you are using the NHS website on behalf of aware of:
    • your access and use and any steps you take on their behalf
    • these terms

Accessibility and browsers

NHS Kernow aims to make this website and the material provided accessible to as many people as possible. This website is designed to work with the latest versions of Microsoft Edge and Google Chrome, and uses standards which should work on the majority of browsers in use. We offer no warranty for this website working on any particular browser or configuration. Please note that you may see inconsistencies in the presentation of pages if you are using an older or deprecated version of a browser. Read more information on the accessibility of this website.

Changes to terms

We may make changes to the NHS Kernow website, including these terms, at any time. You will be legally bound by the updated or amended terms from the first time that you use the NHS website after we publish the changes on it.

Intellectual property rights

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Medical information

The NHS Kernow website provides medical information for use as information or for educational purposes. We do not warrant that information we provide will meet your health or medical requirements. It is up to you to contact a health professional if you are concerned about your health.

The NHS Kernow website does not give medical advice in relation to any individual case or patient. Nor does the NHS Kernow website provide medical or diagnostic services.

If you are a medical or health professional then you are encouraged to use the NHS Kernow website for general information purposes. However, you should not rely on material included on the NHS Kernow website and we do not accept any responsibility if you do.

Third-party websites

We do not monitor the content of third-party websites or third-party applications. Any link provided on the NHS Kernow website is solely for your convenience. We do not accept any responsibility for any third-party website or third-party applications.

Where we provide links to third-party websites, that does not imply any association with or recommendation for those websites.


We accept no liability to you should the NHS Kernow not be available at any particular time.

You acknowledge and agree that we will not be responsible for any injury, loss, damage, costs or expenses (whether direct or indirect) arising out of, or relating to the use or misuse of the NHS Kernow website, except to the extent that such liability cannot be excluded by law (for example our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited under English law).

This means that we have no liability to you (or anyone else on whose behalf you may use the NHS Kernow website) for any:

  • financial loss you may suffer or any inability to claim any payments you may experience
  • business loss you may suffer, including loss of revenue, loss of profits or loss of anticipated savings (whether those losses are the direct or indirect result of our default)
  • loss which you suffer other than as a result of our negligence or breach of statutory duty
  • loss suffered due to the default of any party other than us

Attacks, unauthorised access and other violations

You must not:

  • try to gain unauthorised access to our website or services, the servers on which they’re stored, or any server, computer or database connected to them
  • attack the NHS Kernow website or services hosted on it in any way (this includes denial-of-service attacks)

We’ll report any attacks or attempts to gain unauthorised access to the site or service to the relevant law enforcement authorities and shall share information about you with them.

You must not use the NHS website:

  • to transmit any false, misleading, fraudulent, defamatory, offensive or illegal communications
  • in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users
  • in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms of use, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses or harmful data


We reserve the right to investigate complaints or reported violations of our terms and to take any action we consider appropriate, including but not limited to:

  • reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties
  • disclosing any information necessary or appropriate to such persons or entities relating to user information, email addresses, usage history, IP addresses and traffic information


If any of these terms are determined to be illegal, not valid or otherwise unenforceable then the remaining terms shall remain in full force and effect.

We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

Your use of this website and these terms, together with any service specific additional terms, shall be governed by and interpreted in accordance with the laws of England. You agree to the exclusive jurisdiction of the courts of England in respect of any disputes that may arise in relation to the NHS Kernow website.

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