Not even the snow can stop NHS’ amazing staff from providing top care

Staff across the NHS and social care are pulling out all the stops to ensure people can get the care they need after today’s snow fall. 

Doctors, nurses, therapists and managers at Royal Cornwall Hospitals NHS Trust Hospital are offering to sleep at Treliske tonight to make sure services remain open. Community and social care staff are walking to appointments to make sure vulnerable people are safe and not affected by the weather, and GPs are keeping surgeries open, even when appointments are being cancelled by people who are unable to get to the surgery. 

Minor injury units, West Cornwall Urgent Care Centre, GP surgeries, NHS 111 and out of hours’ service and pharmacies are operating as normal. Please be advised that Camborne Redruth primary care centre will close at 6pm today (Wednesday), but the minor injury unit will stay open until 10pm. 

St Agnes GP and NHS Kernow Governing Body member Dr Rob White says people should continue to use the right service for health advice during the coming days, particularly as heavy snow is predicted tonight and Friday. 

He said: “Our NHS staff are pulling out all the stops to make sure people get the help they need and are not affected by the snow. 

“If you need help advice, please call your GP in the first instance. Many surgeries will remain open until 6.30pm, re-opening from 8am tomorrow.  

“Please call NHS 111 if you need non-urgent health advice when your GP surgery is closed and you need advice from a doctor, nurse or a specialist clinician.  

“Our pharmacists provide an excellent minor ailment service for anyone who needs treatment or advice for sticky eyes (conjunctivitis); water infections (urinary tract infections like cystitis); nappy rash; coughs, colds, skin conditions and the flu jab. They can also provide you with an emergency supply of regular prescribed medication if you’ve run out – you’ll just pay the price of the prescription. They can also advise on the best over-the-counter medication to treat coughs and colds.

“Anyone who breaks or fractures any bones or bashes to their head from slipping in the snow or ice can get treated at one of our minor injury units or the urgent care centre at West Cornwall Hospital. Doctors and nurses can also treat cuts, minor burns and scalds, animal bites and stings. You’ll be seen by an experienced nurse without an appointment and some units also have an x-ray service.” 

Royal Cornwall Hospitals NHS Trust’s Chief Operating Officer Rab McEwan added: “Our hospital services are operating as normal and we appreciate the support of our staff who continue to put the care and safety of patients first.  Where needed we are helping key staff with transport to and from home or offering accommodation in the event they become stranded. 

“Where safe to do so, patients should continue to come for appointments as planned unless we contact them directly to advise of any changes.” 

The locations and contact details of all NHS services, including opening and waiting times, can be found here. Changes to any service will be advertised online, via social media and the local media. Please call ahead of any appointment to make sure it is still running. 

If you are worried about your mental health, or that of someone you know, contact your GP. If your practice is closed, ring NHS 111. For confidential emotional support and guidance, call one of these recognised helplines:

The Samaritans on 116 123, 24 hours a day, 365 days a year

Sane helpline on 0300 304 7000, available seven days a week from 4.30 to 11pm.