Survey shows NHS Kernow staff are happy and feel supported

Staff at NHS Kernow are happy and feel supported to improve health services in Cornwall and the Isles of Scilly – the best results in 4 years.
The results of the latest national NHS staff survey show that 3 out of 5 staff at NHS Kernow staff are happy in their work. While 9 out of 10 have said that they feel their voice is heard by senior NHS leaders when it comes to improving health services.

The survey results, released today (Tuesday), shows the clinical commissioning group has achieved the best set of results ever since 2015. They provided an insight from its 250 staff about what it is like to work for the organisation.

The survey asks staff a broad range of questions about their morale and job satisfaction. In all but 2of the 10 areas where staff were questioned, the responses were the same or higher than the national average, based on the CCGs that took part in the survey.

Highlights included:

  • 9 out of 10 people (90%) feel they receive good support from colleagues
  • 3 out of 5 people (62%) of people would recommend NHS Kernow as a place to work
  • 4 out of 5 people (86%) have not experienced bullying from the public
  • 3 in 5 (60%) reporting bullying
  • 7 out of 10 people describing themselves as enthusiastic about their job
  • 9 out of 10 people feeling trusted to do their job
  • 50% asked said that senior management acted on their feedback, listened to their worries and acted on them.
  • 7 out of 10 people (74%) described the care of people that use services as NHS Kernow’s top priority with the same number saying concerns raised by people are taken seriously.

During the past 4 years, NHS Kernow has undergone a significant amount of work to transform the organisation and the services it commissions. When the survey was first commissioned in 2015, only 2 out of 10 people (21%) described communication between senior management and staff as effective. Since then a new leadership team has been put into place with a greater emphasis on briefings, 2 way feedback and ways to reach members of staff who are based in various locations around Cornwall. In addition, away days were re-designed around feedback and development opportunities identified by colleagues. People are also reporting being more involved in important decision making and an increase in senior management acting on feedback.

Jackie Pendleton, NHS Kernow’s chief officer, said: “I am really pleased that we have seen our best ever results. The survey is not compulsory for clinical commissioning groups, but we feel it is important to scrutinise ourselves, how we are doing as an organisation, what people enjoy and dislike about working for NHS Kernow, and what we can do better.

“We are constantly striving to nurture honest and productive relationships with everyone we work with and make sure that we not only plan and pay for the right services in the right place, but also that we offer the talented and dedicated people an environment where they feel safe, where we offer opportunities for people to reach their potential.

“This is an incredible achievement and demonstrates the dedication and commitment of our staff to help transform our organisation since it was placed under legal directions in December 2015.

“I am delighted with the results of the latest survey but I’m not complacent as there is still much to do, but it shows that our staff are happier, more empowered, supported and feel safe in their place of work, all of which are really important in making sure we have a strong workforce who are ready, willing and enthusiastic to deal with any challenge and represent the organisation.”

Read the 2018 staff survey report.

Added on 26 February 2019, in News - General news