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Information for carers

One in every eight of us is a carer, giving time and energy, without pay, to care for friends or family who can’t manage on their own. 

Carers fulfill a vital role in looking after others because of illness, frailty, disability or problems with drugs or alcohol. 

Support for carers continues to be an essential part of social care and health delivery. This is evidenced by supporting carers who look after others often with complex needs; whilst recognising the carer themselves may have their own health needs, time and monetary pressures.

Cornwall Carers Strategy: A summary 

The Carers Strategy 2014/16 defines the outcomes for carers it aims to meet in accordance with legislative drivers and local needs. It is a joint strategy between NHS Kernow and Cornwall Council. The outcomes are derived from statutory requirements and local needs and have been developed cooperatively with carers. The strategy sets out work we will undertake to meet the desired outcomes below whilst moving towards an ageless carers service from 2016. 

Maintenance of dedicated support for carers, the provision of opportunities that provide a break from the caring role and the inclusion and respect in the assessment process for those to whom they care are key themes.


The strategy sets out the locally defined outcomes, the gaps in provision and the steps it will take to meet these. A summary of the outcomes is as follows:

Outcome one: Carers will be respected as expert partners in care. 

Outcome two: Carers will have access to the integrated and personalised services they need to support them in their caring role. 

Outcome three: Carers will be able to have a life of their own alongside their caring role.

Outcome four: Carers will be supported to limit the impact of financial hardship by their caring role and will have the same opportunities to income and employment as everyone else. 

Outcome five: Carers will be supported to have good health and wellbeing and will be treated with dignity.

Measuring success 

Key areas for success and improvement are: 

  • More carers are identified and supported.
  • Feedback in response to the provision of services provides evidence that:
    • Carers receive appropriate support to assist them in their caring role as long as they wish.
    • The opportunities available to carers enable them to have a life of their own outside of the caring role.
  • Changes to local and national data trends demonstrate:
    • Improvements in carers mental health and wellbeing.
    • Carers are not forced into financial hardship as a result of the caring role.

Kernow Carers Service 

A key service for carers in Cornwall is the Kernow Carers Service. Their helpline is open from 8am to 6pm, Monday to Friday (excluding bank holidays) and support is available to give helpful information, advice and support to enable people to carry on caring and keep well on this website

Any professionals can refer someone to the service, or someone can refer themselves and a Support Worker will get in touch. 

Telephone: 0800 587 8191 / 071872 323535