The NHS is here for you

We would like to assure people that the NHS is still here for you and able to support all types of health needs.

111 first

All our hospitals are very busy and we expect this to continue for some time. To help you get the quickest and most appropriate treatment please use 111 first before heading to any walk-in services like the emergency department, urgent treatment centre or minor injury unit.

NHS 111 is available online with a symptom checker to guide you to the best support. On the phone just dial 111; it’s free and available 24/7.

Self-isolate if you have coronavirus symptoms or are asked to do so

It is essential to self-isolate along with everyone in your household if someone has symptoms of the virus, or are contacted by the Test and Trace services self-isolate straight away. If you have symptoms of COVID-19 you can book a test by calling 119 or online.

Self-isolating does mean not going out or having any visitors. Please read and follow the guidance on how and when to self-isolate. We know it’s tough but it is essential to protect the NHS and save lives.

Helping our most ill and urgent patients

The NHS across Cornwall and the Isles of Scilly is working together to provide support where needed and have cooperated to ensure we have opened more critical care beds. We’re continuing to provide cancer and other urgent operations and will aim to carry on providing other non-COVID treatments as much as possible; but in some cases we need to move staff so they can support the additional critical care beds we have opened.

Patients who have appointments should still attend. If we need to reschedule an appointment patients will be contacted directly.

NHS services are available if you need us. Spotting problems early is vital, especially cancers. GPs are continuing to refer patients to hospitals as normal.

Services that may be affected as a result of coronavirus
See below for details of how services may have been affected as a result of the coronavirus pandemic:

Your GP

If you have a health condition or symptom that is worrying, please contact your GP. Your GP practice has plans in place to make sure you can be seen safely and effectively, reducing the risk of being exposed to the virus.

At first you may be offered a phone or video consultation with your doctor, but if you do need a face-to-face appointment, you will be able to be seen in a safe environment by your healthcare professional.

We are here for you, to support the health and wellbeing of everyone in our community.

Cancer services

Cancer services remain a priority for the NHS and are continuing as far as possible, despite the unprecedented challenges the NHS is currently facing from COVID-19.

Patients should be reassured that cancer surgery is not routinely being postponed and it is safe for you to come into hospitals for urgent tests, procedures and operations when you are given an appointment. Please attend your appointment, unless you are advised by your care provider not to. If you have symptoms of COVID-19 on the day of your appointment, please discuss this with your clinician.

We understand that this may be a worrying time for patients, but decisions are taken on a case by case basis and patients needing urgent surgery may be prioritised. All patients are being kept under close review by senior doctors and should make contact with their doctor or nurse if their symptoms worsen.

The public can do their bit to help to reduce the spread of transmission of COVID-19 by observing social distancing and the hands, face, space advice, which will save lives and reduce demand on the NHS.

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