Transforming care family charter

This charter has been developed by people who have relatives receiving care and brings together their views, reinforced by the relevant guidance documents. An individual receiving care ultimately decides how much their family is involved in their care.

"There is a need to shift the balance of power" - Service model for commissioners of health and social care services, October 2015.

  • The individual and their family are the lead and are at the centre of decision making.
  • The individual and their family must be valued for their experience and expertise.
  • Professionals and advocates must work with the individual and their family, working in partnership and towards agreed joint aims and principles.
  • The individual and their family members have an option to chair/co-chair or agree a nominated chair for meetings about the care being discussed, whenever possible.
  • Professionals must adhere and abide by a complete duty of candour.
  • Professionals are open and transparent with individuals and their families regarding all aspects of care and decisions around care.
  • Information must be provided in a way that is helpful and accessible to the individual and their family.
  • All organisations must listen to and act upon family feedback about the quality and safety of services provided to their relative.
  • Carers are entitled to and must be offered a carers assessment.
  • All professionals must recognise that families have limited times they can meet and make reasonable adjustments for this.

An easy read version of this charter is available here (PDF, 576 KB).