For their first appointment, patients will be assessed by the Royal Cornwall Hospitals NHS Trust’s centralised booking service. The service is clinically supervised and works within agreed rules and guidelines. For follow-up appointments, assessments will be undertaken by clinical teams, who request transport on behalf of the patient.
Call the booking service on 01872 252211.
Eligibility will be assessed against the following:
NHS Kernow has identified that people who travel a lot for a specific medical condition may need access to the NHS-funded transport service.
This is defined as anyone who is required to attend hospital for at least:
If it is their first appointment, they need to call 01872 252211. For follow-ups, they need to contact the outpatient department, who will arrange transport for them.
For patients who are not eligible, the transport co-ordinators can provide other choices.
There are community transport services available to support people who cannot claim for NHS-funded patient transport. Call 01872 223388 or visit the Cornwall Council website for more information. Patients will have to pay for the cost of these services.
People who are receiving benefits or on a low income may be able to have all or some of their travel costs refunded. This is part of the healthcare travel costs scheme.
Anyone who is unhappy with a decision can appeal to the centralised booking service. Call 01872 252211 and the team will arrange for a senior manager to review the decision.
Call 01872 252211 or go to our patient transport page.