If you’re unsure as to whether you qualify for support either based on your medical or financial needs, in the first instance please contact the centralised booking service at Royal Cornwall Hospitals NHS Trust on 01872 252211
If you receive any of the following benefits you qualify for a full refund of necessary travel costs.
If you are not on these specific benefits but have a low income, you may still be eligible for a full or partial refund through the NHS low income scheme. You can apply for an eligibility assessment for this by using an HC1 claim for help With health costs form, see more information below.
If you qualify, you will be entitled to a full or partial refund of necessary travel costs equivalent to the cheapest reasonable method of travel, which in most cases will be public transport. Taxi fares will not normally be paid unless agreed in advance. If patients use their own cars, mileage rates will be set at the advisory fuel rates specified by Her Majesty’s Revenue and Customs (HMRC) for company cars as a proxy for the cost of fuel at the time of travel. Read information on the HMRC mileage rates.
You must provide your hospital appointment card or letter, original copies of any travel receipts, and proof that you are on a qualifying benefit (or proof of eligibility for the NHS low income scheme or NHS Tax Credit Exemption Certificate, if applicable).
Unless there are exceptional circumstances, claims must be made within 3 months.
No. The NHS scheme does not cover visitors, but you may be able to apply for a loan or grant from the social fund through your local Jobcentre Plus office.
Only if an escort has been agreed in advance on medical grounds or if a child of 16 or under is being accompanied by a parent or guardian.
If you are unable to make a claim on the day you attend, you may be able to return for a cash payment at a later date. Otherwise you will need to use an HC5 (T) refund form – see further information below. Please note refunds paid in this way take several weeks to process.
The hospital where you are receiving treatment can advise you about making a travel costs claim (at most hospitals this will be the general office or cashier’s office), and they will be able to supply the correct forms. Information and advice can also be obtained from the NHS helpline on 0300 330 1343, individual hospital websites and the nhs.uk healthcare travel costs scheme web page.
Yes. As there are no cashier facilities at these sites, claims must be made using an HC5 (T) refund claim form as above.
Please contact the relevant patient advice and liaison service (PALS) below.